Veloré Privacy Policy

Effective Date: August 23, 2026

This Privacy Policy explains how Veloré (“Veloré,” “we,” “us,” or “our”) collects, uses, shares, stores, and protects information when you visit veloreapp.com, create or use a Veloré account, participate in identity verification, communicate with other members, purchase subscriptions or digital products, or otherwise use our services (collectively, the “Services”).

1. Information We Collect

Depending on how you interact with Veloré, we may collect the following categories of information:

Account Information: Your name, email address, phone number, account credentials, language, city or general location, date of birth or age information, and account type.
Profile Information: Photographs, biography, interests, preferences, profile attributes, and other information you choose to provide or display through your profile.
Identity and Verification Information: Veloré may require identity and age verification. This may include government-issued identification, selfies, photographs, short videos, verification results, and information used to detect fraud, impersonation, or attempts to circumvent verification.
Communications: Messages and other communications transmitted through the Services, communications with our support team, reports submitted by or about members, and information related to trust and safety investigations.
Transaction and Subscription Information: Subscription level, digital purchases, token transactions, transaction identifiers, billing status, purchase history, refunds, disputes, chargebacks, and account entitlements.
Payment Information: Payments may be processed by third-party payment providers. Veloré generally receives payment and transaction metadata rather than complete payment-card numbers.
Device and Technical Information: IP address, browser type, operating system, device information, identifiers, session information, timestamps, diagnostic information, security events, and application or server logs.
Usage Information: Features used, pages viewed, interactions with the Services, discovery and search activity, and information regarding how and when you use Veloré.
Location Information: General or approximate location information, including city or region, when you provide it or when it can reasonably be derived from technical information. More precise location information may be processed when you expressly enable a feature that requires it and subject to applicable device permissions.

2. How We Use Information

We may use information collected through Veloré to:

create, authenticate, maintain, and secure accounts;
provide profiles, discovery, messaging, verification, subscriptions, digital features, and other Services;
verify identity, age, account eligibility, and authenticity;
personalize and improve the member experience;
detect and prevent fraud, impersonation, spam, scams, abusive conduct, prohibited activity, and security threats;
moderate content and communications and investigate member reports;
enforce our Terms of Service, Community Guidelines, Safety Policy, and other policies;
process subscriptions, purchases, billing events, refunds, and account entitlements;
provide customer support and respond to requests;
analyze, troubleshoot, maintain, secure, and improve Veloré;
send account, security, verification, billing, service, and other transactional communications;
comply with applicable laws and lawful requests; and
protect the rights, safety, integrity, and property of Veloré, our members, and others.

3. Identity Verification and Trust & Safety

Veloré is designed as a private, verified community. We may require members to complete identity or age verification before accessing certain features or maintaining an account.

Verification may involve government-issued identification, selfies, photographs, short videos, or other verification information. We may use automated systems, manual review, or specialized service providers to assist with identity verification, fraud prevention, account integrity, content moderation, and safety.

Verification materials and related information are used for legitimate identity, security, fraud-prevention, trust, safety, and compliance purposes. Access to this information is restricted according to its sensitivity and operational necessity.

4. Messages, Content, and Moderation

Veloré provides private communication and content-sharing features. Although these features are designed with privacy in mind, information transmitted through the Services may be processed when reasonably necessary to operate the service, investigate reports, prevent abuse, enforce our policies, comply with legal obligations, or protect members and others.

We may use automated systems and human review to identify suspected fraud, harassment, exploitation, threats, illegal activity, minor-safety risks, spam, scams, or other violations of our policies.

5. Payments and Subscriptions

Payments made through the Veloré website may be processed by third-party payment processors such as Stripe. Payment processors receive the information necessary to process transactions and operate under their own privacy policies and legal obligations.

Veloré may receive information such as customer identifiers, transaction identifiers, payment status, subscription status, billing dates, payment-method type or brand, limited payment-method details such as the last four digits, refund information, dispute information, and related billing metadata.

Where purchases or subscriptions are made through an application marketplace or other third-party platform, that platform may process the payment and provide Veloré with transaction, subscription, receipt, and entitlement information.

6. How We Share Information

We may disclose information in the following circumstances:

Other Members: Information you intentionally make visible through your profile or choose to share with another member.
Service Providers: Vendors and service providers that assist with hosting, infrastructure, security, communications, analytics, identity verification, moderation, fraud prevention, payments, customer support, and other operational functions.
Legal, Security, and Safety Purposes: When we reasonably believe disclosure is necessary to comply with applicable law, regulation, legal process, or lawful government request; enforce our agreements; investigate fraud or abuse; protect safety; or establish, exercise, or defend legal rights.
Business Transactions: Information may be transferred or disclosed in connection with a financing, merger, acquisition, restructuring, reorganization, sale of assets, or similar business transaction, subject to appropriate safeguards.
At Your Direction: When you request, authorize, or consent to disclosure.

We do not authorize members to obtain, publish, distribute, or misuse another person's private information without authorization.

7. Cookies, Analytics, and Similar Technologies

Veloré may use cookies, local storage, pixels, analytics technologies, and similar technologies to maintain sessions, authenticate users, remember preferences, understand how the Services are used, measure performance, prevent fraud, improve security, and improve our Services.

Your browser or device may provide controls for certain cookies or similar technologies. Disabling necessary technologies may prevent some portions of Veloré from functioning correctly.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining transaction and account records, complying with legal obligations, resolving disputes, preventing fraud and abuse, enforcing our agreements, and protecting Veloré and its members.

Retention periods vary according to the nature of the information and the reason it is processed. Certain information may remain in backups, transaction records, security records, moderation records, audit logs, fraud-prevention systems, or records that we are legally permitted or required to retain after an account has been deleted.

9. Account Deletion

You may request deletion of your Veloré account through available account controls or by contacting us.

Account deletion does not necessarily require immediate deletion of every record associated with an account. We may retain information when reasonably necessary for legal compliance, security, fraud prevention, dispute resolution, financial recordkeeping, enforcement of our agreements, or the establishment or defense of legal claims.

10. Your Privacy Rights and Choices

Depending on your jurisdiction, applicable law may provide rights concerning your personal information, which may include rights to request access, correction, deletion, portability, restriction, or information regarding certain processing or disclosures.

We may need to verify your identity before processing a privacy request. Some requests may be limited or denied where permitted by law, including when retention is necessary for security, fraud prevention, legal compliance, financial recordkeeping, or the establishment, exercise, or defense of legal rights.

11. Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, application, network, or electronic storage system can guarantee absolute security. Members are responsible for maintaining the confidentiality of their credentials and should notify Veloré promptly if they believe their account has been compromised.

12. Adults Only

Veloré is intended exclusively for adults who are at least 18 years old. Individuals under 18 are not permitted to create or maintain Veloré accounts.

If we learn that an individual under 18 has created an account or provided personal information through the Services, we may suspend or remove the account and take appropriate steps regarding the associated information.

13. International Data Processing

Veloré and the service providers that support our operations may process information in the United States and other countries. Privacy and data-protection laws in those jurisdictions may differ from those in your country or region.

Where required by applicable law, appropriate mechanisms or safeguards may be used for international transfers of personal information.

14. Third-Party Websites and Services

The Services may contain links to, interact with, or rely on third-party websites, platforms, or services. Those third parties operate under their own terms and privacy practices. Veloré is not responsible for the independent privacy practices of third parties.

15. Changes to This Privacy Policy

We may modify this Privacy Policy as Veloré evolves or as legal, regulatory, security, technical, or operational requirements change.

When material changes are made, we may update the effective date and provide additional notice where appropriate or required by law. The version published through Veloré's official Legal Center is the current version of this Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, you may contact:

Veloré
Website: veloreapp.com
Legal & Privacy: legal@veloreapp.com